What is the breakfast’s schedule?

The breakfast is served from 07h30 until 10h30.

What is the restaurant’s schedule?

Lunch is served from 12h30 until 15h30 and dinner is served from 19h00 until 22h00. Snacks are available until 19h00.

Does breakfast have gluten-free products?

Yes, breakfast does have gluten-free products, however they are available only upon request.

What are the available menús and what are the different types of cuisine?

The available menus are: À la Carte Menú, Snacks Menú and Theme Buffet Dinner which change everyday.

 Does breakfast have lactose- free milk?

Yes, breakfast does have lactose-free products, however they are available only upon request.

Can I use the restaurant’s services without staying there?

Yes.

Does the restaurant have vegetarian options? And vegan?

Yes.

How to book directly with the hotel?

Reservations can be made through our online booking engine. As an alternative you can contact through e-mail (reservas.golden@hotihoteis.com) or telephone (+351 291 710 100) . For more information, please consult our website.

How to reserve a crib or extra bed?

Request on the observation field while doing the reservation (subject to availability).

What is the best time to be in the hotel for summer vacation?

Madeira can be visited during all year. The minimum temperature hover around 13ºC / 15º C and maximum 19ºC/ 20ºC.

How should I guarantee a room with a single bed or a double bed?

Rooms are made has single beds. If you wish a double bed, you should request it when booking.

How to do a group reservation?

To make group requests, please contact the reservations department through reservas.golden@hotihoteis.com.

How to guarantee a room in a higher floor?

Please request a high floor room when booking (upon availability).

What are the advantages of booking directly through the hotel’s website?

In addition to the best available rate, you will benefit from the following exclusive advantagens: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.

How do I receive the booking confirmation?

After completing the booking process, you will receive a confirmation email to the indicated email address.

I lost the email with the booking confirmation what should I do?

We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.

How do I book a handicap room?

To book a handicap room, we advise you to contact the hotel by phone or email.

Can I book a room for day use?

Yes. For availability, contact the hotel.

Is it possible to do a pre-check-in?

Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.

What is full board? What about half board?

Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.

If I book online, can I make changes with the hotel by phone?

Any changes to the booking must be made directly with the organisation you used to make the booking.

How can I access the current campaigns?

On our website https://www.goldenresidencehotel.com.pt/ofertas you will find the current campaigns.

What are the cancellation policies?

The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.

What is the deadline for cancelling my booking?

It depends on the contracted rate. For more information, please consult the conditions of your booking.

What does non-cancellable mean?

It means that once you have made the payment required to validate your booking, you are not entitled to a refund.

What does refundable rate mean?

It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.

What does non-refundable rate mean?

It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.

How do I book a cot/extra bed? Is there an extra cost?

The baby cot is free of charge. Regarding extra beds, when booking the room type, you must put the number of people in the reservation and the number of beds will be adapted. The price there will already be total, there will be no extra cost.

Can I book more than one room?

Yes.

How can I make a reservation for events or meetings?

You should contact the hotel’s events department by e-mail at gr.hgrm@hotihoteis.com.

Can I book a room on the same day?

Yes, subject to availability.

If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?

This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.

Is it safe to make a booking on the website?

Yes, it is absolutely safe to book on our website.

 

Is it possible to send my CV to join the hotel’s team?

Yes, please send it to: recrutamento@hotihoteis.com

What is the check-in schedule?

Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.

What is the check-out schedule?

The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure (upon availability).

Late check-in. Is it possible to do check-in until what time?

There is no check-in limit.

Is the reception opened 24h?

Yes, the reception is open 24h.

Which languages are spoken in the reception?

In the reception we speak Portuguese, English, French, German and Spanish.

What documents are required for check-in?

Valid identification document for all guests (citizen card, passport).

If I am allergic to an ingredient, when and where do I inform you?

You can inform the hotel at the time of booking or on the day of arrival at check-in.

Is there any rooms for guest with reduced mobility?

Rooms for guests with reduced mobility are available on request. Please ask upon reservation. Our employees are always ready to help you.

Do rooms have minibar?

Some rooms have minibar. Apartments and suites have fridge. They are empty.

Are there any connecting rooms?

Yes, there are connecting rooms. Upon request and subject to availability.

Is it possible to request extra pillows and sheets?

Yes, it is possible, however only pillows are available.

Is it possible to include romantic decoration in the room? What is the cost?

Yes, it is possible to include romantic decoration in the room. The cost depends on the requested decoration.

Are there balconies in the rooms?

Yes, all the rooms have balconies.

Which are the different types of rooms available in the hotel?

The different types of rooms available are: Double room, Suites with kitchenette and Apartments with kitchenette.

Do rooms have carpet?

No, rooms do not have carpet.

Do rooms have air- conditioner?

Yes, from november to may rooms have heater system, and from june to october have AC.

Is there any wake-up call service in the hotel?

Yes, ask the reception for the wake-up call service indicating the time you want to wake up.

Are rooms soundproof?

Yes, our rooms are soundproofed.

Do rooms have shower or tub?

Yes, our rooms are equipped with a shower.

Are the televisions in the rooms Smart TV?

Only a few rooms have Smart TV, most do not yet.

Do the rooms have a hairdryer?

Yes.

What amenities (shower cap, shampoo, etc) are provided in the room?

Hand gel, shampoo, shower gel and shower cap.

Is the shuttle service between the airport and hotel available?

We don’t have a shuttle service. However, we’ll be happy to reserve you a transfer of arrival and departure via taxi. You can also take a shuttle bus to and from the airport,right outside of the hotel. You can pay for the ticker as you enter the bus.

How can I go to the beach?

Clients can go by foot to Seixos Beach (Formosa Beach). To go to other beaches, you can go by bus or taxi.

How can I go to the city centre?

To the city centre, it is possible to go by foot or by bus. Its bus stop is right in front of the hotel.

What is the main rate to the airport and hotel?

On Aero bus the cost is 5 euros per person. Taxi has a cost of +/- 35 euros/trip.

What is the hotel location?

The Golden Residence is located a 20-minute walk from the Lido bathing complex and Gorgulho beach.

Are the rates presented per person or per room?

Rates are presented per room.

What are the payment methods for reservation made through our website?

The payment method for reservation on our website is credit card.

Is the city tax charged?

In Funchal there is no tourist tax.

By what age children don’t pay?

Children do not have to pay until the age of 3.

Is a credit card needed to make a reservation in our website?

To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.

What are the available payment methods?

The available payment methods are: ATM, debit card, cash or early bank transfer.

Can I pay with my company’s credit card?

Yes, it is possible to pay with a company’s credit card.

Is it possible to request a bill in my company’s name?

Yes, it is possible to request a bill in my company’s name. We ask you to indicate this data as soon as possible.

What means the best price guarantee?

It is on our website that you will find the best price online and exclusive benefits.

What is included in the booking price?

All bookings include accommodation, access to the spa (indoor pool, sauna, Turkish bath and jacuzzi), outdoor pool, gym and live music in the bar/restaurant. Most rates also include breakfast.

Do I have to pay tax on the amounts shown?

All taxes due are already included in the price shown.

Is breakfast included in the price?

Generally yes, but it depends on the rate. Please check your booking information to see if breakfast is included.

If I book by credit card, when will the amount be withdrawn?

The amount will be withdrawn from the moment it is no longer possible to book free of charge. For non-cancellable rates, this happens right at the time of booking. For cancellable rates, the amount is usually only withdrawn on the day of check-in.

Can I pay at the hotel with a different card than the one I booked with?

If it is a cancellable rate, therefore a pay-at-hotel rate, you can pay with a different card. If it is a non-cancellable rate, the charge is made immediately at the time of booking and there is no possibility to change the card.

The price I saw a few days ago is no longer available, why?

Available rates vary according to hotel occupancy.

Can I benefit from an online rate by booking directly with the reservations department?

Yes, as long as it is a rate available on the hotel’s website and confirmed by the reservations department.

I have not received my receipt, what should I do?

Please contact us at reservas.golden@hotihoteis.com so that we can send you a duplicate of your invoice.

Are there any smoking areas in the hotel?

Smoking is only allowed in balconies or terraces (smoking areas).

Does the hotel have its own parking?

Yes. The hotel has indoor parking. For a fee.

Is the parking paid? What is the value?

Indoor parking costs 6 euros/night.

Is it possible to reserve parking in advance in order to guarantee it?

No, we do not reserve parking spaces. Their use is subject to availability on arrival.

Can I leave my luggage in the hotel before check-in and after check-out?

Yes. Our hotel have a room for storing luggage before check-in and after check-out.

Do rates include pool access?

Yes, guest can use the pool for free.

What is the spa and pool schedule?

Spa schedule is from 07h00 until 21h00.

Can I use the spa services without being accommodated?

Yes.

Are pets allowed in the hotel?

Yes. 1 pet per room with a maximum weight of 5kg is allowed. The cost is €20 per night. A security deposit of €100 will be charged to cover any damages caused.

Does the hotel have meeting rooms?

Yes, the hotel has two modern meeting rooms to meet your needs.

Does the hotel have weeding services?

Yes, for more information, contact us directly.

Is there any lift?

Yes, the hotel has a lift.

Is there any Wi-fi service in the hotel (including rooms)?

Yes, the entire hotel has access to Wi-Fi.

Does the hotel have lobby and public spaces ?

Yes, we have public areas available to the general public as well.

Does the hotel have laundry and ironing service?

Laundry and ironing service- outsourcing service.

Which activities can be booked in the reception?

The reception can sell excursions around the island, walks to the levadas and mountain, boat tours, jeep safaris, boat tickets to Porto Santo, bus tickets, museum-gardens entry, restaurant reservations, among others.

I forgot an item at the hotel, what should I do?

Contact the hotel to search under “Lost and Found”.

How does the lost and found service work?

All items left by guests and found by our staff are kept for 1 year and are available for the guest to collect.

How can I place special orders?

Contact the hotel and indicate your request to know the conditions.

Does the hotel have a swimming pool?

Indoor and Outdoor Pool.

Does the hotel have a gym?

Yes.

Is gym access paid?

No.

Does the hotel have special offers?

Click in the link to know our special offers https://www.goldenresidencehotel.com.pt/offer/

Does the hotel have a mobile app?

Yes.

Is the app available on all devices?

Yes.

Is it necessary to download the app?

Yes.

In which languages ​​is the app available?

In Portuguese, English and Deutsch.

Is there a babysitting service?

Yes, please make your request at reception.

I would like to be notified via email about promotions and special offers, what should I do?

In this link https://www.goldenresidencehotel.com.pt/pt-pt/ofertas you will find the special offers in force.

Does the hotel have a loyalty programme?

No, at the moment the Golden Residence Hotel does not have any loyalty programme.

Where can I find information about other hotels in the group?

You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/