What is the breakfast’s schedule?
07h30 – 10h30.
What is the restaurant’s schedule?
Lunch (12h30 – 15h30) and dinner (19h00 – 22h00). Snacks are available until 19h00.
Does breakfast have gluten-free products?
Gluten-free products are available upon request.
What are the available menús and what are the different types of cuisine?
À la carte menú, snacks menú and theme buffet dinner which change everyday.
Does breakfast have lactose- free milk?
Lactose- free products are available upon request.
How to book directly with the hotel?
Reservations can be made through our website. As an alternative you can contact through e-mail (email@example.com) or telephone (+351 291 710 100) . For more information, please consult our website.
How to reserve a cradle?
From May to October.
What is the best time to be in the hotel for summer vacation?
From May to October.
How should I guarantee a room with a single bed or a double bed?
Rooms are made has single beds. If you wish a double bed, you should request it when booking.
How to do a group reservation?
To make group requests, please contact the reservations department through firstname.lastname@example.org.
How to guarantee a room in a higher floor?
Please put a comment on your reservation.
What are the advantages of booking directly through the hotel’s website?
There are a lot of advantages of booking through a website. Besides the lowest price available, you will have a privileged contact with us. In this sense, it will be easier to meet your special requests/extras.
Is it possible to send my CV to join the hotel’s team?
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out Schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure.
Late check-in. Is it possible to do check-in until what time?
There is no check-in limit.
Is the reception opened 24h?
Which languages are spoken in the reception?
Portuguese, English, French, German and Spanish.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available. Our employees are always ready to help you.
Do rooms have minibar?
Some rooms have minibar. Apartments and suites have fridge. They are empty.
Are there any connecting rooms?
Is it possible to request extra pillows and sheets?
Is it possible to include romantic decoration in the room? What is the cost?
Cost depends on the requested decoration.
Do rooms have balcony?
Which are the different types of room available in the hotel?
Double room, suites with kitchenette and apartments with kitchenette.
Do rooms have carpet?
Do rooms have air- conditioner?
Part of the rooms have AC (+/- May to November) and others have heating. There is no AC all year.
Is there any wake-up call service in the hotel?
Are rooms soundproof?
Do rooms have shower and/or tub?
Shower. There are no tubs on the hotel.
Is the shuttle service between the airport and hotel available?
For more information, please ask the reception.
How can I go to the beach?
Clients can go by foot to formosa beach. To go to other beaches, you can go by bus or taxi.
How can I go to the city centre?
To go to the city centre, it is possible to go by foot or bus.
What is the main rate to the airport and hotel?
On Aero bus the cost is 5 euros per person. Taxi has a cost of +/- 35 euros/trip.
What are the points of interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).
Prices and Payments
Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
Reservations on our website can be paid by credit card.
Is the city tax charged?
In Funchal there is no tourist tax.
By what age children aren’t charged?
Until the age of 3.
Is a credit card needed to make a reservation?
What are the available payment methods?
By ATM, debit card, cash or early bank transfer.
Can I pay with my company’s credit card?
Is it possible to request a bill in my company’s name?
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes. For more information please visit our website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. All our hotels have room for storing luggage before check-in and after check-out.
Do rates include pool access?
What is the spa and pool schedule?
Spa schedule is from 07h00-21h00.
Is the parking paid? What is the value?
Indoor parking costs 5 euros/night.
Are pets allowed in the hotel?
Pets aren’t allowed, except guide dogs.
Does the hotel have meeting rooms?
Two modern meeting rooms to meet your needs.
Does the hotel have weeding services?
Is there any lift?
Is there any Wi-fi service in the hotel (including rooms)?
Does the hotel have lobby and public spaces ?
Does the hotel have laundry and ironing service?
Laundry and ironing service- outsourcing service. An iron can also be offered through 5 euros payment.
Which activities can be booked in the reception?
The reception can sell excursions around the island, boat tickets to Porto Santo, bus tickets, museum/ gardens entry, restaurant reservations,etc.
Is it possible to do a pre check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.