What is the breakfast’s schedule?
The breakfast is served from 07h30 until 10h30.
What is the restaurant’s schedule?
Lunch is served from 12h30 until 15h30 and dinner is served from 19h00 until 22h00. Snacks are available until 19h00.
Does breakfast have gluten-free products?
Yes, breakfast does have gluten-free products, however they are available only upon request.
What are the available menús and what are the different types of cuisine?
The available menus are: À la Carte Menú, Snacks Menú and Theme Buffet Dinner which change everyday.
Does breakfast have lactose- free milk?
Yes, breakfast does have lactose-free products, however they are available only upon request.
How to book directly with the hotel?
Reservations can be made through our online booking engine. As an alternative you can contact through e-mail (firstname.lastname@example.org) or telephone (+351 291 710 100) . For more information, please consult our website.
How to reserve a crib?
Please request when booking.
What is the best time to be in the hotel for summer vacation?
Madeira can be visited during all year. The minimum temperature hover around 13ºC / 15º C and maximum 19ºC/ 20ºC.
How should I guarantee a room with a single bed or a double bed?
Rooms are made has single beds. If you wish a double bed, you should request it when booking.
How to do a group reservation?
To make group requests, please contact the reservations department through email@example.com.
How to guarantee a room in a higher floor?
Please request a high floor room when booking (upon availability).
What are the advantages of booking directly through the hotel’s website?
There are a lot of advantages of booking through a website. Besides the lowest price available, you will have a privileged contact with us. In this sense, it will be easier to meet your special requests/extras.
Is it possible to send my CV to join the hotel’s team?
Yes, please send it to: firstname.lastname@example.org
What is the check-in schedule?
Check-in begins at 14h. For early check-in, guests should contact the hotel to consult availability. Additional costs might be added.
What is the check-out schedule?
The check-out is made until 12h. For late check-out, guests should contact the hotel to consult availability. Additional costs might be added. In case it is part of a campaign, late check-out conditions are not ruled by this procedure (upon availability).
Late check-in. Is it possible to do check-in until what time?
There is no check-in limit.
Is the reception opened 24h?
Yes, the reception is open 24h.
Which languages are spoken in the reception?
In the reception we speak Portuguese, English, French, German and Spanish.
Is there any rooms for guest with reduced mobility?
Rooms for guests with reduced mobility are available on request. Please ask upon reservation. Our employees are always ready to help you.
Do rooms have minibar?
Some rooms have minibar. Apartments and suites have fridge. They are empty.
Are there any connecting rooms?
Yes, there are connecting rooms. Upon request and subject to availability.
Is it possible to request extra pillows and sheets?
Yes, it is possible, however only pillows are available.
Is it possible to include romantic decoration in the room? What is the cost?
Yes, it is possible to include romantic decoration in the room. The cost depends on the requested decoration.
Are there balconies in the rooms?
Yes, all the rooms have balconies.
Which are the different types of rooms available in the hotel?
The different types of rooms available are: Double room, Suites with kitchenette and Apartments with kitchenette.
Do rooms have carpet?
No, rooms do not have carpet.
Do rooms have air- conditioner?
Yes, from november to may rooms have heater system, and from june to october have AC.
Is there any wake-up call service in the hotel?
Yes, ask the reception for the wake-up call service indicating the time you want to wake up.
Are rooms soundproof?
Yes, our rooms are soundproofed.
Do rooms have shower or tub?
Yes, our rooms are equipped with a shower.
Is the shuttle service between the airport and hotel available?
For more information, please contact the reception.
How can I go to the beach?
Clients can go by foot to formosa beach. To go to other beaches, you can go by bus or taxi.
How can I go to the city centre?
To go to the city centre, it is possible to go by foot or bus.
What is the main rate to the airport and hotel?
On Aero bus the cost is 5 euros per person. Taxi has a cost of +/- 35 euros/trip.
What are the points of interest in the hotel area?
You can obtain this information through our Points of Interest page, and through our Concierge APP that will be at the hotel (APP not available yet).
Prices and Payments
Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
The payment method for reservation on our website is credit card.
Is the city tax charged?
In Funchal there is no tourist tax.
By what age children don’t pay?
Children do not have to pay until the age of 3.
Is a credit card needed to make a reservation?
Yes, a credit card is needed to make a reservation.
What are the available payment methods?
The available payment methods are: ATM, debit card, cash or early bank transfer.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in my company’s name. We ask you to indicate this data as soon as possible.
Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas) in upper floors. Clients must request rooms in upper floors during reservation (upon availability).
Does the hotel have its own parking?
Yes. For more information please visit our website.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes, guest can use the pool for free.
What is the spa and pool schedule?
Spa schedule is from 07h00 until 21h00.
Is the parking paid? What is the value?
Indoor parking costs 5 euros/night.
Are pets allowed in the hotel?
Pets aren’t allowed, except guide dogs.
Does the hotel have meeting rooms?
Yes, the hotel has two modern meeting rooms to meet your needs.
Does the hotel have weeding services?
Yes, for more information, contact us directly.
Is there any lift?
Yes, the hotel has a lift.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, the entire hotel has access to Wi-Fi
Does the hotel have lobby and public spaces ?
Yes, we have public areas available to the general public as well.
Does the hotel have laundry and ironing service?
Laundry and ironing service-outsourcing service. An iron can also be offered through 5 euros payment.
Which activities can be booked in the reception?
The reception can sell excursions around the island, boat tickets to Porto Santo, bus tickets, museum/ gardens entry, restaurant reservations,etc.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.