Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes. The hotel has indoor parking. For a fee.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes, guest can use the pool for free.
What is the spa and pool schedule?
Spa schedule is from 07h00 until 21h00.
Is the parking paid? What is the value?
Indoor parking costs 6 euros/night.
Are pets allowed in the hotel?
Yes. 1 pet per room with a maximum weight of 5kg is allowed. The cost is €20 per night. A security deposit of €100 will be charged to cover any damages caused.
Does the hotel have meeting rooms?
Yes, the hotel has two modern meeting rooms to meet your needs.
Does the hotel have weeding services?
Yes, for more information, contact us directly.
Is there any lift?
Yes, the hotel has a lift.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, the entire hotel has access to Wi-Fi.
Does the hotel have lobby and public spaces ?
Yes, we have public areas available to the general public as well.
Does the hotel have laundry and ironing service?
Laundry and ironing service- outsourcing service. An iron can also be offered for an extra fee.
Which activities can be booked in the reception?
The reception can sell excursions around the island, walks to the levadas and mountain, boat tours, jeep safaris, boat tickets to Porto Santo, bus tickets, museum-gardens entry, restaurant reservations, among others.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Does the hotel have a swimming pool?
Indoor and Outdoor Pool.
Does the hotel have a gym?
Is gym access paid?
Does the hotel have special offers?
Click in the link to know our special offers https://www.goldenresidencehotel.com.pt/offer/
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
In which languages is the app available?
In Portuguese, English and Deutsch.