Are there any smoking areas in the hotel?
Smoking is only allowed in balconies or terraces (smoking areas).
Does the hotel have its own parking?
Yes. The hotel has indoor parking. For a fee.
Is the parking paid? What is the value?
Indoor parking costs 6 euros/night.
Is it possible to reserve parking in advance in order to guarantee it?
No, we do not reserve parking spaces. Their use is subject to availability on arrival.
Can I leave my luggage in the hotel before check-in and after check-out?
Yes. Our hotel have a room for storing luggage before check-in and after check-out.
Do rates include pool access?
Yes, guest can use the pool for free.
What is the spa and pool schedule?
Spa schedule is from 07h00 until 21h00.
Can I use the spa services without being accommodated?
Are pets allowed in the hotel?
Yes. 1 pet per room with a maximum weight of 5kg is allowed. The cost is €20 per night. A security deposit of €100 will be charged to cover any damages caused.
Does the hotel have meeting rooms?
Yes, the hotel has two modern meeting rooms to meet your needs.
Does the hotel have weeding services?
Yes, for more information, contact us directly.
Is there any lift?
Yes, the hotel has a lift.
Is there any Wi-fi service in the hotel (including rooms)?
Yes, the entire hotel has access to Wi-Fi.
Does the hotel have lobby and public spaces ?
Yes, we have public areas available to the general public as well.
Does the hotel have laundry and ironing service?
Laundry and ironing service- outsourcing service.
Which activities can be booked in the reception?
The reception can sell excursions around the island, walks to the levadas and mountain, boat tours, jeep safaris, boat tickets to Porto Santo, bus tickets, museum-gardens entry, restaurant reservations, among others.
I forgot an item at the hotel, what should I do?
Contact the hotel to search under “Lost and Found”.
How does the lost and found service work?
All items left by guests and found by our staff are kept for 1 year and are available for the guest to collect.
How can I place special orders?
Contact the hotel and indicate your request to know the conditions.
Does the hotel have a swimming pool?
Indoor and Outdoor Pool.
Does the hotel have a gym?
Is gym access paid?
Does the hotel have special offers?
Click in the link to know our special offers https://www.goldenresidencehotel.com.pt/offer/
Does the hotel have a mobile app?
Is the app available on all devices?
Is it necessary to download the app?
In which languages is the app available?
In Portuguese, English and Deutsch.
Is there a babysitting service?
Yes, please make your request at reception.
I would like to be notified via email about promotions and special offers, what should I do?
In this link https://www.goldenresidencehotel.com.pt/pt-pt/ofertas you will find the special offers in force.
Does the hotel have a loyalty programme?
No, at the moment the Golden Residence Hotel does not have any loyalty programme.
Where can I find information about other hotels in the group?
You can find information about more hotels of the Hoti Hoteis brand here: https://www.hotihoteis.com/hotel-portfolio/