Are the rates presented per person or per room?
Rates are presented per room.
What are the payment methods for reservation made through our website?
The payment method for reservation on our website is credit card.
Is the city tax charged?
In Funchal there is no tourist tax.
By what age children don’t pay?
Children do not have to pay until the age of 3.
Is a credit card needed to make a reservation in our website?
To book a stay on the website, a credit card is always required to guarantee the reservation. If the rate is prepaid, the amount is immediately charged to your credit card. If you choose to pay directly at the hotel, the credit card will only serve as a guarantee of the reservation and the payment will only be made at the hotel and you can choose to pay by credit card, debit or cash.
What are the available payment methods?
The available payment methods are: ATM, debit card, cash or early bank transfer.
Can I pay with my company’s credit card?
Yes, it is possible to pay with a company’s credit card.
Is it possible to request a bill in my company’s name?
Yes, it is possible to request a bill in my company’s name. We ask you to indicate this data as soon as possible.
What means the best price guarantee?
It is on our website that you will find the best price online and exclusive benefits.
What is included in the booking price?
All bookings include accommodation, access to the spa (indoor pool, sauna, Turkish bath and jacuzzi), outdoor pool, gym and live music in the bar/restaurant. Most rates also include breakfast.
Do I have to pay tax on the amounts shown?
All taxes due are already included in the price shown.
Is breakfast included in the price?
Generally yes, but it depends on the rate. Please check your booking information to see if breakfast is included.
If I book by credit card, when will the amount be withdrawn?
The amount will be withdrawn from the moment it is no longer possible to book free of charge. For non-cancellable rates, this happens right at the time of booking. For cancellable rates, the amount is usually only withdrawn on the day of check-in.
Can I pay at the hotel with a different card than the one I booked with?
If it is a cancellable rate, therefore a pay-at-hotel rate, you can pay with a different card. If it is a non-cancellable rate, the charge is made immediately at the time of booking and there is no possibility to change the card.
The price I saw a few days ago is no longer available, why?
Available rates vary according to hotel occupancy.
Can I benefit from an online rate by booking directly with the reservations department?
Yes, as long as it is a rate available on the hotel’s website and confirmed by the reservations department.
I have not received my receipt, what should I do?
Please contact us at email@example.com so that we can send you a duplicate of your invoice.