Reservation
How to book directly with the hotel?
Reservations can be made through our online booking engine. As an alternative you can contact through e-mail (reservas.golden@hotihoteis.com) or telephone (+351 291 710 100) . For more information, please consult our website.
How to reserve a crib or extra bed?
Request on the observation field while doing the reservation (subject to availability).
What is the best time to be in the hotel for summer vacation?
Madeira can be visited during all year. The minimum temperature hover around 13ºC / 15º C and maximum 19ºC/ 20ºC.
How should I guarantee a room with a single bed or a double bed?
Rooms are made has single beds. If you wish a double bed, you should request it when booking.
How to do a group reservation?
To make group requests, please contact the reservations department through reservas.golden@hotihoteis.com.
How to guarantee a room in a higher floor?
Please request a high floor room when booking (upon availability).
What are the advantages of booking directly through the hotel’s website?
In addition to the best available rate, you will benefit from the following exclusive advantagens: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.