Reservation
How to book directly with the hotel?
Reservations can be made through our online booking engine. As an alternative you can contact through e-mail (reservas.golden@hotihoteis.com) or telephone (+351 291 710 100) . For more information, please consult our website.
How to reserve a crib or extra bed?
Request on the observation field while doing the reservation (subject to availability).
What is the best time to be in the hotel for summer vacation?
Madeira can be visited during all year. The minimum temperature hover around 13ºC / 15º C and maximum 19ºC/ 20ºC.
How should I guarantee a room with a single bed or a double bed?
Rooms are made has single beds. If you wish a double bed, you should request it when booking.
How to do a group reservation?
To make group requests, please contact the reservations department through reservas.golden@hotihoteis.com.
How to guarantee a room in a higher floor?
Please request a high floor room when booking (upon availability).
What are the advantages of booking directly through the hotel’s website?
In addition to the best available rate, you will benefit from the following exclusive advantagens: Early check-in (maximum 2 hours); Late check-out (maximum 3 hours); VIP treatment on arrival; Bottle of water in the room and 10% discount on hotel services.
How do I receive the booking confirmation?
After completing the booking process, you will receive a confirmation email to the indicated email address.
I lost the email with the booking confirmation what should I do?
We advise you to contact the hotel by phone or email. However, it is not mandatory to present the booking confirmation at the time of check-in, it is sufficient to present an identification document that matches the name under which the booking was made.
How do I book a handicap room?
To book a handicap room, we advise you to contact the hotel by phone or email.
Can I book a room for day use?
Yes. For availability, contact the hotel.
Is it possible to do a pre-check-in?
Yes. After making the reservation, we will send you an email with instructions of how to proceed with the pre-check-in 7 days before your stay and also 3 days before. You can fill in your details and avoid wasting time when you arrive at the hotel.
What is full board? What about half board?
Full board includes, in addition to breakfast, two meals a day (lunch and dinner). Half board includes only one more meal per day, usually dinner, in addition to breakfast.
If I book online, can I make changes with the hotel by phone?
Any changes to the booking must be made directly with the organisation you used to make the booking.
How can I access the current campaigns?
On our website https://www.goldenresidencehotel.com.pt/ofertas you will find the current campaigns.
What are the cancellation policies?
The cancellation policies vary according to the rate contracted, depending on whether it is a cancellable rate or not.
What is the deadline for cancelling my booking?
It depends on the contracted rate. For more information, please consult the conditions of your booking.
What does non-cancellable mean?
It means that once you have made the payment required to validate your booking, you are not entitled to a refund.
What does refundable rate mean?
It means that the reservation can be cancelled, free of charge, up to a certain number of days before arrival, depending on the contracted rate. Please check the rate booked to find out how many days before arrival you can cancel free of charge.
What does non-refundable rate mean?
It means that the reservation must be paid in full during the booking process and therefore there is no right to a refund or amendment, even if there is a cancellation.
How do I book a cot/extra bed? Is there an extra cost?
The baby cot is free of charge. Regarding extra beds, when booking the room type, you must put the number of people in the reservation and the number of beds will be adapted. The price there will already be total, there will be no extra cost.
Can I book more than one room?
Yes.
How can I make a reservation for events or meetings?
You should contact the hotel’s events department by e-mail at gr.hgrm@hotihoteis.com.
Can I book a room on the same day?
Yes, subject to availability.
If I do not show up at the hotel on the date of the stay, without prior notice, will I be charged the full amount of the stay?
This information is available in the booking description and depends on the contracted rate. Generally, for cancellable rates, only the first night is charged, and for non-cancellable rates, the entire stay is charged.
Is it safe to make a booking on the website?
Yes, it is absolutely safe to book on our website.